12 QUESTIONS BEFORE GO-LIVE
What data and authority boundaries must be defined before an AI workflow goes live?
From refunds and bookings to delivery promises, define which host data the workflow can use, which authority allows it to continue, and where the product or a person must take over.
12 product questions
2026.07Commerce support
Can AI customer service approve a refund?
AI can collect the order, reason, and evidence. Approval still belongs to the commerce system and the people authorized to spend money.
Booking systems
How do you stop a chatbot from inventing a booking?
Keep availability, a request, a hold, and a confirmed booking as separate states in both host data and reply language.
LINE Bot operations
When should a LINE Bot hand the conversation to a human?
Handoff should follow authority and missing truth, not a generic confidence score.
Ticketing
Does visible inventory mean an item is reserved?
A reliable ticketing assistant names the state it can prove and leaves inventory consumption to checkout.
AI governance
What is the difference between a reply, a proposal, and execution?
Products become safer when they model what AI said, what it recommends, and what the host executed as separate records.
Evidence
What evidence should AI customer service record?
Keep enough evidence to explain why a reply was selected without turning transport logs into business truth.
Automotive
How should AI qualify an automotive lead?
Lead qualification fails when the assistant treats every vehicle mention as shopping intent.
Healthcare
How can AI handle healthcare scheduling safely?
The assistant can help a patient reach care without diagnosing symptoms or claiming an appointment exists.
Hospitality
Can AI confirm a hotel cancellation?
A guest-friendly answer can explain the process without inventing free cancellation or a refund date.
Logistics
Can a tracking event promise a delivery time?
Logistics support should explain the latest verified scan and avoid converting uncertainty into a delivery guarantee.
Product architecture
Are bounded AI proposals the same as workflow automation?
A proposal carries an AI recommendation to a host that still owns policy, review, and execution.
Event-driven AI
How do product events become safe AI interactions?
The useful loop connects ordered events, fresh host truth, bounded proposals, host execution, and reliable follow-up.