What evidence should AI customer service record?

Record the contract version, interaction kind, authority status, selected outcome, missing required terms, and forbidden terms that appeared. Link that evidence to the turn and final reply.

Why this goes wrong

Saving only the final message makes a safe fallback look arbitrary. Saving the full prompt and every internal token creates a noisy data-retention problem without proving the business decision.

How Tonetify handles it

Tonetify records narrow Reply Effect and trace evidence. The host keeps authoritative order, account, patient, inventory, and execution records. Relay stores transport facts, not the meaning of the business outcome.

Before you implement

01Version the reply contract
02Record explicit violations
03Link candidate and selected reply
04Keep host truth in the host system

Choose the next step

Put this question back into your product flow. Confirm the business boundary first, then choose the infrastructure layer you need.

01 See the industry scenario See how the same failure separates host authority from Tonetify responsibilities. 02 Read the technical contract Inspect how the Reply Contract rejects unsafe answers. 03 Discuss an integration Bring one real conversation or workflow. We will identify the smallest useful integration surface.