When should a LINE Bot hand the conversation to a human?

The bot can answer facts the host has supplied, collect missing information, and explain what a human will review. It should stop short of account changes, exceptions, money movement, medical judgment, or any action without an explicit host contract.

Why this goes wrong

Confidence measures how strongly a model prefers its text. It does not prove the model has authority, fresh data, or an executable path. A confident answer can still promise something the business cannot deliver.

How Tonetify handles it

Govern separates reply, bounded proposal, and host execution. Relay carries the conversation across LINE or website channels. The host decides which requests need a human and records the final outcome.

Before you implement

01Classify the requested authority
02Check whether host truth is fresh
03Collect missing fields before handoff
04Tell the customer what has and has not happened

Choose the next step

Put this question back into your product flow. Confirm the business boundary first, then choose the infrastructure layer you need.

01 See the industry scenario See how the same failure separates host authority from Tonetify responsibilities. 02 Read the technical contract Inspect how the Reply Contract rejects unsafe answers. 03 Discuss an integration Bring one real conversation or workflow. We will identify the smallest useful integration surface.